• Exchanging or returning
    • Exchanging or returning an item couldn't be easier. Try your purchase on in the comfort of your own home and let us know right-away if you'd like a different size or a refund. 
    • You have 14 days from the date of purchase to return your items for a full refund and up to 30 days to return your items for store credit. Returns shipped by mail is at the purchasers expense. 
    • Items must be returned to us unused with all Eleventh House tags and designer labels still attached. Returns that do not meet our policy will not be accepted.
    • View your order details to request a return. 
    • You can also return your items in person at Eleventh House.
    • Refunds will be credited back to original form of payment
    • Allow up to 10 business days for your refund to process
    • Store credit will be given in the form of a gift card
    • Purchases made with a gift card or store credit will be given back in the form of a gift card
  • Final Sale
    • All sale items purchased are FINAL SALE
  • Price Adjustments
    • If an item is purchased at full price and later goes on sale, we do not offer price adjustments at this time.